IQ Storage Inc
Data Management Services 
Toronto, Canada
Phone: 1-888-875-6238 

Terms of Service Agreement and Privacy Policy May 12, 2012

Important Definitions for this document:

Publicly accessible means that either the files in question can be accessed by any Internet user anonymously, or that the user name and password needed to access the files in question have been provided through a publicly accessible means, e.g., on a web page.

Privacy Policy

IQ Storage Inc respects your privacy and works hard to safeguard the privacy of your personal data. We realize that the exciting growth of the Internet and online services raise questions concerning the nature, use and confidentiality of information collected about consumers. We want you to know that we apply our long-standing commitment to safeguarding privacy to our online and Internet activities.

In addition to this general online privacy policy, you may receive notice of other terms that apply to particular promotions or services.

Personally Identifiable Information

IQ Storage Inc does not share, disclose or sell any personally-identifiable information (such as your name, address, telephone number or e-mail address) collected online on IQ Storage Inc sites with other unaffiliated companies or organizations for non-IQ Storage Inc marketing purposes. In the future, should IQ Storage Inc decide to share such data with third parties for marketing, it will provide notification and the opportunity for its users to indicate whether they would prefer that IQ Storage Inc not provide such information about them to third parties. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding. IQ Storage Inc also does not market to, or knowingly collect personal information from, children under the age of 13 on Company sites.

How We Use Information

IQ Storage Inc uses the personally-identifiable information we collect online principally to provide you with the service(s) you have ordered and to let you know about other offerings which may be of interest to you. Postal and e-mail address information, for example, enables communication about services offered and ordered, as well as the proper provisioning and billing of those services.

Like most large businesses today, IQ Storage Inc uses vendors to carry out certain functions in marketing and delivering services to you (such as processing data files and sending you new order fulfillment information), and so shares online data with those vendors to the extent necessary for them to perform their work. Of course, such partners and vendors must use that personally-identifiable information only for the purpose(s) for which it was shared and protect it from any further use. IQ Storage Inc also shares such information with other industry and credit-related organizations to improve operations and to protect against fraud, security and credit risks.

We also provide personally-identifiable online information in response to subpoenas and other legal demands, and where we believe that disclosing this information is necessary to identify, contact or bring legal action against individuals who may be endangering public safety or interfering with IQ Storage Inc property or services, or with our customers' or others' use of them.

How We Collect Information

IQ Storage Inc collects information online by asking you for it, for example, when you order a service, apply for a job, or respond to a survey, offer or other promotion. A customer's name, address (postal and e-mail) and telephone number are the most important pieces of information, but we might request other information, based on, for example, the service(s) being ordered or promoted.

IQ Storage Inc may also use "cookies" and similar technology to obtain information about your visits to our sites or your responses to e-mail from us - both individually and in aggregated data that does not identify you. These reporting tools tell us the parts of our web sites or e-mails in which you showed an interest or took some action, and help us improve the quality and usefulness of our sites. At IQ Storage Inc, we primarily use cookies to determine what services or promotions you are interested in. While cookies help us improve your experience while visiting our sites and customize our communications to the services you may desire, you have the option to block them through your Internet browser or other commercially available software. However, doing so may make some of our sites' features unavailable to you.

Another way we collect information online is through our affinity program partners who may provide us with information they already obtained from you online. For example when you are on a partner's site and click on a IQ Storage Inc banner that takes you to a IQ Storage Inc site, information that the partner has received from you already may be passed to IQ Storage Inc.


We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use. For example, you will note that while using some features of the IQ Storage Inc web sites and online services, you will need to submit a password or some other type of authenticating information. All credit card information gathered over the Internet is transmitted using 128-bit encryption.

Your Access to Information

You may review or update the available personally identifiable information that we received from you online by accessing your account online, by contacting us through e-mail, or through the Company contact information. Please note that in order to better protect you and safeguard your information, we take steps to verify your identity before granting access or making corrections to your information.

IQ Storage Inc may use e-mail addresses you provide us online on IQ Storage Inc sites to send you e-mail related to IQ Storage Inc products and services or if you have affirmatively indicated a desire to receive additional information. If at any time, you would prefer not to receive further marketing communications, please contact us through e-mail provided below.

For questions regarding this policy, contact customer services.

File Storage Service Terms of Service

Content Guidelines

∑ IQ Storage Inc does not permit storage of pornographic content that is publicly accessible. 

∑ IQ Storage Inc does not permit the storage of any files (on any private or public account) that contain illegal content or pirated content, including child pornography. See Data Privacy for how content will be checked for suspicious files.

∑ IQ Storage Inc will remove any files immediately if told to do so by a court of law, in the United States or Canada. 

∑ IQ Storage Inc reserves the right to fully disable accounts that store files that are in violation of the above content guidelines, and delete files in that account if necessary. In the event that a dispute cannot be resolved, IQ Storage Inc reserves the right to terminate the account and delete all files contained in it.

Please note that IQ Storage Inc will grant access to files to government authorities in the United States or Canada, if it has been told to do so by a court of law, in the United States or Canada. 

Data Privacy

IQ Storage Inc will keep all files that are not publicly accessible confidential. However, the administrators and managers of IQ Storage Inc, as well as technical support agents working on behalf of IQ Storage Inc may look at file name listings, as this is often unavoidable while setting up accounts or maintaining computer systems, e.g., disk defragmentation. However, files may be scanned internally by computer programs that do not display their content on the screen, or through other means, e.g., a virus checker. 

In the event that file contents on a IQ Storage Inc server are suspected not to cooperate with the Content Guidelines, IQ Storage Inc reserves the right to fully access the files in question for the sole purpose of determining violations of Content Guidelines. Please note that IQ Storage Inc will grant access to files to government authorities in the United States or Canada, if it has been told to do so by a court of law, in the United States or Canada.

Exceptions to the above paragraph are possible, but only through a written and signed agreement.

Use of Services
As a user of IQ Storage Inc:

∑ You cannot allow public access to login information that allows Internet users write access to IQ Storage Incís server. This is for security purposes. If this is done, write access for those accounts may be disabled until your password is changed. Reminder: Public access refers to mass distribution or availability of the user name and password. Giving this information to other selected companies or individuals is fine.

∑ You cannot resell the storage space provided to you without the consent of IQ Storage Inc. (We do have a resellerís program for those interested.)

∑ You cannot provide logins that allow write access to those people who are not coworkers, employees, contractors, sub-contractors, clients, or family members without the consent of IQ Storage Inc. (Exceptions can be made with consent from IQ Storage Inc only.)

Notes about Bandwidth

Currently, IQ Storage Inc does not have any problems with bandwidth. However, there are some sites, particularly anonymous FTP-related sites, which can put enormous strains on bandwidth. In the event that IQ Storage Inc hosts such a site, IQ Storage Inc reserves the right to place limits on the useable resources of this account including but not limited to data transfer limits and download and upload speed limits to prevent it from affecting the quality of service to other clients. If such a situation ever occurs, IQ Storage Inc may offer to take off or increase resource limits for additional monthly costs.

If you have questions regarding this document, you must contact customer service before your sign-up is complete.

Billing Policy

It is the customerís responsibility to ensure that payment is received on time. Customers will receive an invoice by email each month, and can automatically pay by credit card if they choose to. Customers must pay by credit card, or, with the permission of IQ Storage staff, by cheque or other method. If any invoices become overdue by 5 days, and the customer is not paying by cheque, the customerís account may be suspended. For cheque payments, if invoices are overdue for 15 days, then suspension may occur. Cheque payments may only be made in annual payments and with the permission of IQ Storage staff. If payment on any invoice is not received within 30 days, then the customerís account, including all files contained in it, will be deleted.

A late payment fee of 2.2% per month will be applied to any overdue invoices.

Refund policy: New trials whose first payment was under $100 have a 30-day money-back guarantee. Partial refunds are not provided if a customer has already paid for services in advance.

Cancelation: Customers may cancel at any time by contacting support staff by email or phone. Service packages renew automatically unless cancelled, according to their payment terms (ex: monthly or annually).


IQ Storage shall not be liable for the failure or delay in performing its obligations if such failure or delay is due to external circumstances beyond its reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of IQ Storageís products and services. IQ Storage agrees to exercise reasonable efforts to mitigate the damage arising from such occurrences; however, under no circumstances will IQ Storage or its affiliates be held liable for any cost, expense, liability, claim or damage due to such interruptions. In no event shall IQ Storage or its affiliates be liable to you or any other person for any special, incidental, consequential or punitive damages of any kind, including, without limitation, refunds of fees, loss of profits, cost of cover, loss of income or cost of replacement services. Customer acknowledges and agrees that the receipt of an SLA Service Credit constitutes Customer's sole and exclusive remedy, and IQ Storageís sole and exclusive liability, for any failure by IQ Storage to provide you with the products and services purchased.

IQ Storage reserves the right to amend, modify or terminate the Terms of Service from time to time, and your use of IQ Storageís products and services after any such amendment, modification or termination of the Terms of Service is posted on the website of IQ Storage (www.iqstorage.com) will constitute the Customerís acceptance of any such amendments, modifications or termination.

If you have questions regarding this document, you must contact customer service before your sign-up is complete.